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If you are prompted for a printer connection type, select USB.

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If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add. Selecting a different driver from the Use menu can result in limited printer functionality. Frequently asked questions Review this list of frequently asked questions about installing and using a USB-connected HP printer with a Mac computer. What if my printer is not found or connected during USB setup?

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Try these tips and procedures to help troubleshoot and avoid USB connectivity issues. Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

If your question was not answered, have you checked other FAQs?

Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer. Connect to a different USB port: Connect the cable to a different USB port on the computer. Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer. Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m 9 ft 10 in in length.

Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.

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When you add your printer to the printer queue on the Mac instead of using the HP software, an HP driver installs through Apple Software Update for most printers. Turn on the printer, and then connect a USB cable to the printer and to an available port on the computer. Click the Apple menu, and then click System Preferences. Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not. If your printer is listed , remove and re-add the printer to confirm communication and to make sure the correct driver is used.

Step 2: Install the driver and set up the connection

Click the name of your printer, then click the minus sign to delete the printer. Once the printer is removed, click the plus sign , click Add Printer or Scanner , click the name of your printer, and then continue to the next step. If your printer is not listed , click the plus sign, click Add Printer or Scanner , click the name of your printer, and then continue to the next step. If your printer is not listed in the Add Printer or Scanner window , make sure the printer is turned on and connected to the Mac and that you have an Internet connection, try to add the printer again, and then continue to the next step.

Click the Use or Print Using menu, and then select the name of your printer. Selecting a Generic driver option from the Use menu can result in limited printer functionality. How do I access HP Utility software? With it, you can check current printer status, view remaining ink levels, run maintenance tools, and more. What if the installation failed or the printer software is unavailable?

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If a message such as ' Software currently unavailable for this device ' displays, the download failed, or you cannot print, try these recommendations to troubleshoot the issue. Make sure your printer has a driver available: If your printer is supported but the driver failed to install, you can manually download the driver from Apple.

Make sure the Mac has latest updates installed: Run Apple Software Update to ensure your computer has the most current updates installed, then try adding the new printer queue again. Make sure the Mac has a connection to the Internet: Without an Internet connection, Apple Software Update cannot locate the latest print driver.

Drivers for your printer might not release immediately after a new operating system version releases to the public: The amount of time for a driver to release can vary. If you have an ad-blocker installed, please temporarily deactivate it.

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This website uses cookies to enable certain functions and to improve your user experience. By continuing to browse the site you are agreeing to our use of cookies. More Information. After downloading, run the driver installation and follow the instructions. You can also update previous driver versions with this application. To check for updates and install the latest version, first launch Elgato Video Capture and then select "Check for Updates" from the menu.


The software update will install automatically. Download Elgato Video Capture 2. However, we recommend macOS Read me.

Download Elgato Video Capture 1. Read Me: